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Big
Business
Discussion
Questions
- How
does Anna view her professional role in this situation? What
are her attitudes toward the child care staff? How are her attitudes
expressed in her actions?
- What does
the center's staff perceive Anna's role to be?
- What, if
anything, would you have done differently when entering the
center? How would you have handled the interaction with Melinda?
- Outline
all the issues Anna faces in this story. Which one(s) does she
need to attend to immediately? What resources might she have
to help her determine what to do? What exactly should Anna do
or say before leaving the center today? Write out the specific
actions you would take and the words you would use.
- Should
the parents be told that their children might not have been
receiving milk for lunch at the center? If so, who should tell
them and how?
- Anna makes
several references to the lack of quality care she thinks she
sees. What measures do we have, or should we have, for determining
if a center is providing not only supervision, but also quality
care?
- What can
professionals do to help parents become more knowledgeable about
quality child care?
- What is
the expected outcome, or rationale, for "inspectors" offering
technical assistance to centers and family day cares? What kinds
of training and information do agencies like Anna's need to
provide for their staff in order to assist professionals like
Anna in fulfilling their new roles?
- How could
Anna begin to gradually provide technical assistance to this
child care center? Make a plan of action for Anna to help her
achieve this goal.
Big
Business Case Story
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